Legal information
This translation is provided for convenience. The binding version is the Polish one — Informacja prawna.
Who runs the exchange office
Kantor X Exchange is operated by DIS Sp. z o.o., registered at ul. Żelazna 51/53, 00-841 Warsaw, Poland.
- NIP (tax ID): 5223285278
- KRS (company register): 0001082341
- REGON: 527488522
- Share capital: PLN 50,000
- Registry court: Sąd Rejonowy dla m.st. Warszawy w Warszawie, 13th Commercial Division, entered on 18 January 2024
What makes us a legal exchange office
Currency exchange is a regulated activity in Poland. We are entered in the register of currency exchange activity kept by Narodowy Bank Polski under number 20550. You can verify the entry yourself in the public NBP register.
Being in the register does not mean the NBP licenses or endorses us. It confirms that we meet the requirements for running an exchange office.
When we ask for ID
Any transaction equivalent to EUR 15,000 or more (at the NBP mid-rate for the given day) is an above-threshold transaction. In that case we are required to establish the client identity from a photo ID: a national ID card, a passport or a residence card. An identity document may also be required in other cases provided for by anti-money-laundering and counter-terrorist-financing law, including for lower amounts.
This is not our preference but an obligation under Polish anti-money-laundering law. Without a document such a transaction cannot go through.
How the exchange works
We buy and sell Japanese yen (JPY) and Chinese yuan (CNY).
The rates published on this site are for information only and do not constitute an offer within the meaning of art. 66 of the Polish Civil Code. We update them during the day — the time of the last change is always shown under the table.
The online rate applies at the counter: show it to the cashier before the transaction. Without a valid reservation, the rate is confirmed at the time of the transaction. A valid reservation retains the reserved rate until its stated expiry. Rate reservations are available only during opening hours, excluding public holidays. The rate is valid for up to 60 minutes from submission, but no later than closing time. A reservation does not guarantee cash availability. If the amount you need is unavailable, we will call you.
Banknotes outside the table rate
The rates shown do not apply to:
- small denominations,
- written-on, damaged or soiled banknotes,
- older series,
- coins.
We do not accept coins, old banknotes or damaged banknotes. We accept low-denomination banknotes.
Complaints
You can file a complaint in person at the counter or by phone at +48 884 886 181. We reply no later than 30 days from the date it is filed. This is our own service commitment, not a statutory deadline.
Please keep your transaction confirmation — it speeds the matter up considerably.
Who processes personal data
The controller of personal data is DIS Sp. z o.o., ul. Żelazna 51/53, 00-841 Warsaw. The scope of data, the legal grounds and your rights are described in our privacy policy.
What we do not do
- we do not exchange currency online — every transaction happens at the counter at Żelazna 51/53,
- we do not make money transfers,
- we do not deal in cryptocurrencies,
- we do not give investment advice and do not tell you when to buy or sell a currency.
Where we are and when we are open
Kantor X Exchange, Fabryka Norblina, ul. Żelazna 51/53, Warsaw. Ground floor, next to the Super-Pharm pharmacy.
Monday to Saturday 10:00–20:00, Sunday 11:00–20:00. Closed on public holidays. Phone: +48 884 886 181.